About TBI EightwareWith over 30 years of experience in complex technical operations with in-vitro
diagnostics industry, Eightware Technology introduces Shared-Time Management, an
exclusive model that gives companies access to highly skilled professionals without the burden of permanent internal costs. This approach transforms technical service from a cost center into a true engine of growth and profitability.
"Technical service can be your competitive edge or a drain on profitability—the
difference lies in how it is managed.” — Antonio Mello.
ManagementSmall actions with big impact. What truly delights and builds customer loyalty?
Integration between departments to align expectations and goals, maximizing business results.
Structuring technical support from the opening of the service request to its completion, ensuring excellence in the customer journey.
Strategies for introducing new equipment to the market from the perspective of the technical support business.
Defining the ideal parts inventory to ensure agility in service and cost control.
Full visibility of the equipment lifecycle, with a focus on weight, usage, and maintenance history.
Efficient implementation of preventive maintenance, in compliance with manufacturer deadlines and standards.
When is the right time to invest in training, and how to balance it with hands-on experience?
Methods to accurately calculate and size the number of technicians required.
Monitoring the technical operation using KPIs that assess equipment, teams, and service quality.
Detailed analysis of the balance between operational costs and service excellence, ensuring profitability and sustainability of the technical business.
Client ReviewHighly recommend! Tracking and creating requests is simple and fast. Our clinic’s productivity improved a lot since we started using it.
Very intuitive app with a helpful history of requests. Easy to navigate and keeps our clinic organized, making daily tasks much smoother. Highly recommended!
Great app and excellent support! Questions are answered quickly, and the system works perfectly. Makes teamwork so much easier.
improvement in our website's performance and security since partnering with Webteck. Their expertise and proactive approach have helped us mitigate potential risks and enhance our online presence. We highly recommend their services to any business
“Completely drive innovative value whereas out-of-the-box paradigms. Interactively pursue stand-alone markets after global results. Globally plagiarize intermandated opportunities with. Progressively leverage Interactively pursue stand-alone markets”
Webteck has been a game-changer for our business. Their IT strategy helped us streamline operations, improve data security, and ultimately boost our productivity by 20%. We highly recommend Webteck to any company looking for a reliable.
If you have specific questions about gathering or analyzing customer feedback, or if you're looking for general information on the importance of customer feedback, feel free to ask. Additionally
It sounds like you're expressing positive feedback or a statement about a product or service being loved by customers worldwide. If this is a statement you want to share or discuss Interactively pursue stand-alone markets
Log in with your credentials and start managing your tickets.
Quickly open new tickets by scanning the equipment’s QR Code.
Check if your ticket is waiting, in progress, or completed.
View all key ticket information and updates in one place.