PROJECTS
PROJECTS
- Deland, FL – United States of America
- + 1 305 397 3824
- info@eightware.com
TBI Eightware is a multilingual platform (available in English, Spanish, and Portuguese) designed to optimize technical service and customer support operations.
ABOUT EightWareEightware Technology is a software development company specializing in SaaS solutions for manufacturers and distributors in the diagnostics industry. Our platforms empower organizations to optimize operations and deliver smarter, faster, and more reliable technical service worldwide.
Electronic Engineer with over 30 years of experience in multinational companies within the in-vitro diagnostics industry, leading teams across multiple countries and multicultural environments.
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Over 20 years of executive experience in Management Consulting, Business Development, Sales, Marketing, Strategic Planning, Public Relations, and General Management across B2B and B2C sectors globally, with high-growth and leading technology companies.
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With over 40 years dedicated to the Laboratory Medicine and Diagnostics sector, he has extensive experience in technical-commercial roles, scientific consulting, sales, marketing, and communications.
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Professional expertise to improve efficiency, reliability, and compliance in technical service management.
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Expert support to implement and optimize TBI Eightware for efficient and transparent service management.
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About TBI Eightware
?
TBI Eightware is a multilingual platform
(available in English, Spanish, and Portuguese) designed to streamline and
optimize technical service and customer
support operations within in-vitro
diagnostics industry.
Built on industry best practices and over
three decades of expertise in the in
vitro diagnostics sector, it empowers
organizations to enhance efficiency,
improve customer satisfaction, and gain
real-time insights into their service
performance. With its intuitive interface
and powerful features, TBI Eightware
helps service teams work smarter,
respond faster, and deliver exceptional
support across every interaction.
SLA management and flexibilityFree mobile app for customers, available for IOS & AndroidRecover parts under warranty from suppliersRealtime performance KPI’sInnovative “Root-cause” flexible structurePreventive maintenance management
It also supports multi-vendor environments and tracks infrastructure and performance metrics.
TBI Eightware features 10 interactive graphical KPIs designed to empower managers with actionable insights for more effective technical support decision-making.
All records are organized in interdependent tab formats by subject, ensuring a clean and intuitive interface.
About SLA ManagementAn increasing number of companies are formally defining their technical service expectations through Service Level Agreements (SLAs), specifying response and resolution times for diagnostic equipment issues and clearly outlining penalties for non-compliance by service providers.
TBI Eightware has been thoughtfully designed to meet these evolving demands. For each client it is possible to manage an unlimited number of service contracts, with each contract encompassing an unlimited number of devices. Individual serial numbers can be assigned specific SLAs, including defined timeframes for both technical support arrival and issue resolution. The system also supports service delivery outside of warranty coverage, an especially valuable feature for public institutions where contract renewals through public bidding processes may be delayed.
In addition to allowing suppliers to track SLA compliance for each service ticket, the system also provides clients with full visibility through a free mobile app, available on the Apple App Store and Google Play.
Control and integration
The functionality for managing parts and/or consumables requested but not used by field personnel ensures complete traceability by user, preventing losses and unauthorized deviations. This control can be carried out manually or through integration with the ERP system.
Through the movement tracking screen, it is possible to monitor in detail all entries, withdrawals, returns, and part usage records, enabling step-by-step auditing of each item by user.
Parts used in the field must also be processed, that is, recorded as consumed in cases of loaned equipment (reagent rental), or under warranty for equipment sold with warranty coverage, or invoiced in cases of customer sales. This control can be managed manually or through integration with the ERP system.
Customer APP
Free app for clients, enabling service request submissions via QR code and access to preventive maintenance schedules. Available for iOS and Android.
Functions App
App
Easy to login and available in three languages as English, Spanish and Portuguese.
Create a new ticket in seconds by simply scanning the QR code affixed to the equipment.
Customers can access their tickets to check the status in any moment.
Customer can check Preventive Maintenance schedule by simply scanning the QR code.
App TBI Eightware
App
is the right choice for you
Customers can instantly view the maintenance schedule by scanning a QR code
Open service requests instantly by scanning your branded QR code through the TBI App.
English, Spanish and Portuguese.
Stay updated whenever you need.
Log in with your credentials and start managing your tickets.
Quickly open new tickets by scanning the equipment’s QR Code.
Check if your ticket is waiting, in progress, or completed.
View all key ticket information and updates in one place.
CUSTOMER FEEDBACK
Fantastic app! Creating service requests is quick, and the team always receives them on time. Our workflow is much more organized now.
CEO at Anaton
Very intuitive app with a helpful history of requests. Easy to navigate and keeps our clinic organized, making daily tasks much smoother. Highly recommended!
CEO at Kormola
Great app and excellent support! Questions are answered quickly, and the system works perfectly. Makes teamwork so much easier.
CEO at Anatora
Highly recommend! Tracking and creating requests is simple and fast. Our clinic’s productivity improved a lot since we started using it.
CEO at Rimasu
Let's talk? Let's talk?Team leaders
